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Case study: Driving growth & patient satisfaction in behavioral health
Mental health providers face unique challenges in ensuring accurate insurance verification at intake — challenges that can impact patient satisfaction, organizational reputation and financial outcomes. One national mental health provider with 2,200 clinicians across more than 340 locations and online transformed their operations by digitizing eligibility workflows.
This case study reveals strategies to optimize real-time insurance checks and simplify complex eligibility processes, unlocking scalability and enhancing patient care.
Key takeaways:
- Increase real-time insurance verification rates by up to 90% at appointment booking.
- Streamline eligibility across diverse payers with seamless API integrations and tailored workflows.
- Explore how a comprehensive verification tool supports better outcomes for patients seeking vital care.
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